Help & documentation

Roles, members & volunteers

How people, memberships, roles and screening fit together — and the difference between a member and a volunteer.

Holds & reservations

How the hold queue works — notifications, the pickup window, and how renewals interact with reservations.

Loans, due dates & renewals

Borrowing end to end — how due dates are set, renewals and their limits, overdues, and returns.

Memberships & renewals

Membership types as templates, how a household’s membership starts/expires/renews, fees, and the volunteer rate.

Fees & payments

The kinds of fees, fee rules, recording payments and balances, and waiving vs refunding.

Bonds (how they’re held & returned)

What membership and party-hire bonds are, when each is returned, and how the refund works (ledger credit vs money movement).

Rostering & sessions

Sessions, signing up to the roster, the shift-time permission bundles, and session leaders.

Catalogue & reporting an issue

The shared catalogue, provenance badges, improving a record via fork/propose, and reporting/flagging issues.

Activity log

How to filter the activity feed and inspect before/after details when investigating a change.